Knowledge Base
Find resolutions to common problems.

While we test on a variety of different PCs, Printers, and Devices there is no way of catching all the problems that might arise. Through our support emails we have provided the most common known issues below.

Forms Reader

KB180100 - Some forms won't load
KB180101 - Error 991 when purchasing forms
KB180104 - Firewall Blocking Internet Access (Norton)
KB180105 - MSSOAP30.dll Error during install



Vinade Reminder

KB180200 - Key not unique
KB180201 - MSCAL.OCX / 429 ActiveX Error

If you can't find the solution to your problem in any of the common problems above please try searching our website to the top right, if you are still having trouble please contact us.